FAQ

1. What is the best skincare routine for me?

We recommend tailoring your skincare routine based on your skin type and concerns. A basic routine typically includes cleansing, toning, moisturizing, and sun protection. For personalized advice, feel free to reach out to our skincare experts.

2. How do I determine my skin type?

Skin types can vary from oily, dry, combination, to sensitive. You can determine your skin type by observing how your skin feels throughout the day and noting any specific concerns you may have. Our skincare specialists can also assist you in identifying your skin type and recommending suitable products.

3. How often should I use skincare products?

The frequency of skincare product usage depends on the product type and your skin's needs. For example, cleansers and moisturizers are typically used twice daily, while exfoliants and masks may be used 1-3 times a week. Always follow the instructions provided with each product for best results.

4. Do your products contain any harmful ingredients?

We prioritize the safety and efficacy of our products and avoid harmful ingredients such as parabens, sulfates, and phthalates. Our formulations are carefully curated to deliver optimal results without compromising on skin health.

5. Are your products suitable for sensitive skin?

Yes, many of our products are specifically formulated for sensitive skin types. Look for products labeled as 'gentle,' 'soothing,' or 'suitable for sensitive skin.' Additionally, we offer fragrance-free and hypoallergenic options to minimize irritation.

6. Do you offer international shipping?

Yes, we offer international shipping to select countries. Please refer to our shipping policy for more information on delivery times and fees.

7. Can I return or exchange products if they don't work for me?

We want you to be fully satisfied with your purchase. If a product does not meet your expectations, please contact our customer service team within 30 days of receiving your order to initiate a return or exchange. Please review our return policy for eligibility criteria and instructions.

8. Are your products cruelty-free?

Yes, we are committed to cruelty-free practices and do not test our products on animals. Many of our products are also vegan-friendly. Look for the cruelty-free and vegan symbols on product packaging for assurance.

9. How do I contact customer service for further assistance?

Our customer service team is available to assist you with any inquiries or concerns. You can reach us via email at contact@homessalon.com or through our contact form on the website. We strive to respond to all inquiries promptly.

10. Are there any special offers or promotions available?

We frequently offer special promotions, discounts, and exclusive offers to our customers. Be sure to sign up for our newsletter and follow us on social media to stay updated on the latest deals and promotions.